Shipping Policy – Astore

Last updated: 28-08-2025

Thank you for shopping with Astore. This Shipping Policy explains how we process and deliver your orders.

1) Processing Time

  • All orders are processed within 3 to 5 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Processing times may be extended during high-demand periods (festive sales, promotions, etc.).

2) Shipping Time

  • Once shipped, orders are usually delivered within 10 to 12 business days, depending on your location.
  • Remote or rural areas may experience slightly longer delivery times.
  • We rely on third-party courier partners for shipping and are not responsible for delays caused by them.

3) Shipping Charges

  • Shipping charges (if applicable) will be displayed at checkout before you confirm your order.
  • Any additional duties, customs charges, or taxes imposed by your local authorities (for international orders) must be borne by the customer.

4) Order Tracking

  • Once your order is shipped, you will receive an email/SMS with a tracking number.
  • Tracking information may take up to 24–48 hours to update after dispatch.

5) Wrong Address / Failed Delivery

  • Please ensure your shipping details are correct at the time of placing the order.
  • Astore is not responsible for failed deliveries due to incorrect address or unavailability of the recipient.
  • In such cases, re-shipping costs will be borne by the customer.

6) Damaged or Lost Packages

  • If your package arrives damaged, please report it within 48 hours of delivery with photos/videos.
  • If your package is lost in transit, we will coordinate with the courier partner to resolve the issue. Resolution time may vary.

7) International Shipping (if applicable)

  • Delivery times for international orders vary by country and customs clearance.
  • Customs duties, import taxes, or fees are the responsibility of the customer.

8) Contact Us

For questions about shipping, please contact us:
Astore
Email: info@astore.in